Refund Policy

We want you to be satisfied with SiseTech. This policy explains how refunds work for credit purchases.

Prepaid credits

Credits are sold in prepaid packs and are consumed as you call the API. Failed or empty extraction runs are never charged.

Refunds

• Unused credits: you may request a refund of the unused portion of a credit pack within 14 days of purchase.
• Consumed credits: credits already used to return results are non-refundable.
• Billing errors / duplicate charges: refunded in full.

How to request a refund

Email support@sisetech.site from your account email with your order details. Approved refunds are issued to your original payment method via our Merchant of Record, typically within 5–10 business days.

This policy does not limit any statutory rights you may have under applicable consumer law.